Monitoring

Health, SLOs and incidents across every live solution — one operational surface instead of one per platform.

46 healthy1 watch1 degraded

SLO health

96%

2 objectives breaching

Open incidents

1 high priority

MTTR

42 min

last 30 days

Error budget

63%

remaining this month

Quality, latency and SLO per production solution.

Solution	Owner	Quality	Latency	SLO	Status
Customer 360 Data Product	Retail Data Products	97%	182 ms	99.9%	Healthy
CRD Customer Risk Features	Risk Analytics	96%	96 ms	99.8%	Healthy
Mortgage Risk Model v2.3	Risk Analytics	94%	182 ms	99.7%	Watch
Onboarding support agent	Retail Digital	93%	2.4 s	99.5%	Healthy
Credit Exposure Monitoring	Risk Analytics	94%	1.1 s	99.9%	Healthy
Segment Activation Service	Marketing CDP	90%	620 ms	99.2%	Degraded

Declared in the data contract, measured here.

Objective	Target	Actual	Status
Availability	99.9%	99.94%	meeting
Freshness p95	15 min	7 min	meeting
API latency p95	250 ms	182 ms	meeting
Data quality	95%	96.7%	meeting
Agent resolution	75%	81%	meeting
Activation latency p95	500 ms	620 ms	breaching

Freshness warning

Customer 360 · Source feed delayed 11 minutes · 18m

Investigating

Activation latency breach

Segment Activation · p95 above 500 ms SLO · 52m

Mitigating

Quality rule drift

Customer 360 · Null ratio above baseline · 3h

Review

Cost anomaly

Onboarding agent · Compute usage +12% vs plan · 1d

Watch

Signals that precede an incident.

Feature driftwithin tolerance

Prediction driftwithin tolerance

Null ratioabove baseline

Volume anomalywithin tolerance

Cost per run+12% vs plan